This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@jbitiq.com.
Faq
Ordering and delivery
- Where is my order confirmation?
- How do I cancel my order?
- When will my order arrive?
- How much is shipping?
- Can I track my order?
Where is my order confirmation?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering at info@jbitiq.com we can cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
How much is shipping?
Shipping is FREE to all orders no minimum purchase required.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
Can I return or exchange an item?
You can absolutely return or exchange your item to us, within 30 days after receiving it.
Customer satisfaction is our top priority, 100% satisfation guaranteed.
How do I return an item?
Please contact us at info@jbitiq.com to start a return.
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express, Discover, Apple Pay, Google Pay, Paypal, Shop Pay and Diners club.
Where is my refund?
Customer satisfaction is 100% Guaranteed, if you are not happy with your purchase we process refunds as soon as we receive a refund request. Please note, however, that your bank may take several days to process the payment back into your account.